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Terms & Conditions

TERMS & CONDITIONS

Making a purchase.

To make a purchase simply browse our online catalogue,to place an order over the telephone simply call : 01777 249121.

Orders not in stock.

In the unlikely event that your order is out of stock, you will either be emailed or telephoned with the option to cancel or change the item. We will endeavour to fulfil all orders as quickly as possible, but please bear in mind that certain ranges can take up to 6-10 weeks to re-stock.

Damages and Errors in delivery

All damages or order errors must be reported on delivery of goods. If in the event goods cannot be checked upon delivery sign for goods as unchecked. In the unlikely event that this occurs please contact Pure Living Interiors immediately. You are entitled to either an exchange or full refund. Refunds will be made within 5 working days.

Cancellations, Returns and Faults.

You have seven days only from receipt of goods in which to inform us of returns for any reason, including faults. This must be done by email, within this period. This is to ensure you have proof that you were within our seven day returns policy, if there is any quires at a later date. Customers have a 7 day cooling off' period from the day they receive goods, in which time you should notify us that you wish to cancel your contract with us for and a FULL refund be given, including any original delivery charges.

Please make out all emails to: info@purelivinginteriors.co.uk

The cost of returning goods other than faulty or errors will be paid for by the customer. All returns must be packaged as received and product as new or a full refund will not be given. Refunds will be processed within 5 working days after goods have been returned to us.

Please note - Any order sent outside of the UK mainland, special orders which are specially made to size or colour are non returnable as they are made specifically for you. If you are not willing to adhere our terms and conditions please do not buy from us. Please be aware of this before placing your order.

Credit Card Security.

We use Barclaycard for the processing of all credit and debit card payments. They take responsibility for capturing and storing card details on their secure servers and always ensure that this information is held with the very high levels of security you would expect from a major financial services company.

Colour and Images.

Due to the nature of monitor set up, colours may vary slightly. Every effort has been made to reflect the true colours of all of our products. There may be slight variants in size and colour in handmade goods.

Complaints

It is Pure Living Interiors policy to provide the highest level of service to our customers. If you have a complaint please direct it to the Sales Manager. We will contact you within 48 hours with a response.

Remittance Terms.

Payment in full is required before any goods are despatched. All invoices include VAT at the standard rate and delivery. VAT number 889 4778 32.

Confidentiality.

Customer details are strictly confidential and are protected within the current Data Protection Act. Pure Living Interiors will not disclose any information provided to third parties.